Help Center
Find quick answers, detailed guides, and support for every step of your journey.
Bookings & Changes
Manage bookings, reschedule, and upgrade your trip.
Payments & Invoices
Find receipts, payment status, and refund updates.
Onboard Experience
What to bring, departure points, and onboard services.
Live Support
Chat with our advisors for real-time assistance.
Frequently Asked
How do I reschedule my trip? +
Use your booking code in the Help Center or contact support to secure a new date.
Can I change passenger details after booking? +
Yes, you can update passenger names up to 24 hours before departure.
When will I receive my refund? +
Refunds are processed within 5-7 business days after approval.
Where can I find my invoice? +
Invoices are available in your account dashboard under Payments & Invoices.
What happens if weather is unsafe? +
We will reschedule your trip or provide a full refund for safety-related cancellations.
Do you provide meals onboard? +
Meals are included for full-day trips and private charters. Details are listed on the booking page.
How early should I arrive? +
Please arrive at least 30 minutes before your scheduled departure time.
Can I bring extra luggage? +
Light luggage is recommended. Please contact us for oversized items.
Need more help?
Our team is online every day from 08:00 to 22:00 WIB to assist you.
Quick Links
Tip: Add your booking code in any message to speed up assistance.